Shipping & Payment Policy

Shipping Policy

Sellers must ship items within 3 business days of a sale.
EuropeKpopSwap provides pre-generated shipping labels to ensure consistency and ease of use.
If items are not shipped within the 3-day deadline, buyers will be automatically refunded.
Shipping fees are set by the platform and cannot be modified by sellers.
Sellers are responsible for properly packaging items to prevent damage during shipping.

All payments are held by EuropeKpopSwap until the buyer confirms receipt of the item.
Sellers will receive payment only after the buyer confirms delivery.
Buyers may request a refund if:
- The item is not received within the expected timeframe.
- The item is significantly different from the listing description.
Direct payment between buyer and seller is not allowed; all transactions must go through EuropeKpopSwap to ensure safety and platform protection.
Platform fees:
- Currently, EuropeKpopSwap does not charge any service fees.
- Fees may be introduced in the future; users will be notified in advance.

EuropeKpopSwap acts as a platform mediator only and does not guarantee item authenticity.
Users are responsible for following shipping instructions and providing accurate information.
This policy works together with our Terms of Use and Privacy Policy; by using the platform, users agree to all policies.